PAIA manual, section 51
How to ask us for a record.
This is our manual under section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA). Every private body in South Africa must publish one. It says who we are, what records we hold, how to ask for one, and what we do with personal information.
1. Who we are
| Registered name | Integrit Safety (Pty) Ltd |
|---|---|
| Registration number | 2024/037222/07 |
| Trading names | InteGrit Systems (software and Business Desks), InteGrit Safety (safety supplies), TrainKit |
| Head of the body | Rochelle Swanepoel, director |
| Information Officer | Wynand Swanepoel, designated by the director. Registration with the Information Regulator is in progress. |
| Street and postal address | 81 Viscount Village, Dayanglen, Boksburg, Gauteng, 1459, South Africa |
| Phone | 082 902 9363 |
| wynand@integrit.co.za | |
| Website | www.integrit.co.za |
2. The Regulator's guide (section 10)
The Information Regulator publishes a guide, in plain language, on how to use PAIA. It explains how to ask for a record, what it costs, and what to do if you are refused. You can get it from the Regulator or ask us for a copy.
- Website: inforegulator.org.za/paia
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Phone: 010 023 5200, toll free 0800 017 160
- Email: enquiries@inforegulator.org.za
3. Records that are available without a request (section 52)
We have not published a notice under section 52(2). These are available to anyone, with no request and no fee: this manual, our privacy notice, and everything else on this website.
4. Records we hold (section 51(1)(d))
| Subject | Records |
|---|---|
| Company | CIPC registration documents, resolutions, share register |
| Money and tax | Quotes, invoices, statements, payment records, bank statements, tax returns |
| Customers | Agreements, scope schedules, quotes, invoices, support records, emails and WhatsApp messages |
| Customers' own systems | The records inside a Business Desk or app we host for a customer. These are the customer's records, not ours. We hold them as an operator for that customer under POPIA section 20. Ask the customer first; they are the responsible party. |
| Leads and marketing | Enquiries, score test answers, newsletter sign-ups, the consent behind each one, follow-up notes |
| Suppliers | Supplier agreements, orders, price lists |
| People | No employees. Director and contractor records only. |
| Website and systems | This manual, the privacy notice, the website, our own software and its records, system logs |
5. How to ask for a record (section 53)
- Fill in Form 2 (Request for access to a record) from the Regulator's website, or email us the same details: your name and contact details, which record you want, in what form, and which right you need it to protect or exercise. PAIA section 50 says a private body gives a record when it is needed for the exercise or protection of a right.
- Send it to the Information Officer at wynand@integrit.co.za or the address above.
- Pay the request fee (section 6 below). If the search will take more than six hours, we may ask for a deposit of one third of the access fee.
- We answer within 30 days. If the request is large or we must consult someone, we may extend once by up to 30 days, and we tell you in writing (section 57).
- If we refuse, we tell you which ground in Chapter 4 of Part 3 of PAIA applies (for example someone else's privacy, section 63, or commercial information of a third party, section 64) and that you may complain to the Information Regulator (Form 5) or apply to court (section 78).
If you are asking for your own personal information, you do not need to show a right: see our privacy notice. We answer those requests without a fee.
6. Fees (PAIA Regulations, 2021, private bodies)
| Item | Fee |
|---|---|
| Request fee | R140 |
| Photocopy or printed A4 page | R2 a page |
| Email or electronic transfer | No charge |
| Copy on a flash drive you supply | R40 |
| Transcription of an audio record | R24 an A4 page |
| Search and preparation, after the first hour | R145 an hour or part of one, capped at R435 |
We send records by email unless you ask for another way. These are the amounts on the Information Regulator's fee page for private bodies, and we never charge more. If the Regulator changes them, the Regulator's page wins.
7. Personal information we process (section 51(1)(c) as amended by POPIA)
| Whose | What | Why |
|---|---|---|
| People who contact us, take the score test or sign up for the newsletter | Name, phone, email, business name and size, answers and score, consent record, IP address | To reply, to talk about their next steps, to send what they asked for |
| Customers and their staff who log in | Name, email, phone, role, login records | To run their Business Desk and support them |
| Our customers' own customers, staff and suppliers | Whatever the customer puts into their Desk (names, contact details, jobs, invoices) | Only on the customer's instruction, as their operator (POPIA section 20 and 21). The customer is the responsible party. |
| Suppliers and partners | Contact details, agreements, payments | To buy from them and pay them |
Who receives it. Nobody for their own marketing. Our hosting provider (Railway, United States), our email host (HostKing), a push or Telegram alert to Wynand's phone, and, where a customer has switched it on, an AI service (Anthropic, United States) that sees only the text sent with each request.
Transfers outside South Africa. Our systems are hosted with Railway in the United States. POPIA section 72 allows this where the recipient is bound by rules that give the same protection; we rely on Railway's data processing terms and tell every data subject in the privacy notice.
Security measures (POPIA section 19). Every system needs a login; roles are checked on the server; passwords are stored hashed; all traffic is over https; each customer has their own separate copy and database; backups are taken and a restore has been tested; private links are unguessable and hidden from search engines. We keep improving this and write down what we change.
Your rights. You may ask to see, correct or delete your personal information, or object to its processing (POPIA sections 23, 24 and 11(3)). Email the Information Officer. If you are not satisfied, you may complain to the Information Regulator.
8. Where this manual is available
On this website at www.integrit.co.za/paia, at our address in Boksburg on request, and from the Information Officer by email. It is in English; ask us if you need it in another official language.
This manual was written by us from the Act, the 2021 Regulations and the Regulator's template, in plain words on purpose. It has not been checked by an attorney. First published 1 November 2026.